FOR ALL WEB INQUIRIES:
9:00 a.m – 5:00 p.m. (CST) Monday – Friday
For all other inquiries or wholesale opportunities:
What are your return/exchange policies? We want our customers to feel as happy as a pig in mud, a baby chick under a heat lamp, and a horse in springtime. Easier said, we want you to have a positive experience with our company. If you need to return merchandise, you may return or exchange it by mail by following the guidelines listed below.
•The merchandise must be returned within (30) days from the date of purchase for a refund or exchange.
• The merchandise must be returned in original condition for resale, unless it is defective. It cannot be worn or washed.
• All credits on returns will be made directly to the credit card used in making the purchase. You will be credited for the cost of the item(s) and applicable taxes, shipping is not refunded unless the item is defective or the order was inaccurate.
• The original (or a copy of the) Online Order Confirmation or Packing Slip must accompany all returns and exchanges.
• Pack your return securely in the original package if possible. Along with the Online Order Confirmation or Packing Slip, please include a reason for the return. If making an exchange, please note the new items you are exchanging for.
• For more accurate returns/exchanges, please contact us prior to returning your item at the email address or toll-free number listed below to receive a Return Authorization (RA) number. The RA number should be written on the outside of your packages.
SEND RETURNS & EXCHANGES TO:
Farm Boy/Farm Girl
C/O J America
445 E. Van Riper Road
Fowlerville, MI 48836
We recommend that all returns and exchanges be sent via a traceable carrier such as USPS, UPS or FedEx. Farmboybrand.com is not responsible for packages not received. You must prepay the shipping charges on your return; C.O.D. deliveries will not be accepted.
IMPORTANT NOTE: If you are exchanging an item for a different size or if the item is defective, you will not be charged for shipping and handling on the new item(s) being sent to you. If the same item is exchanged more than once, you will be charged shipping.
RETURN STATUS: Upon receipt, it takes about one week to process your return. Once processed, a credit is issued to the credit card used for the original purchase. It usually takes 1-2 billing cycles for the credit to appear on your credit card statement.
QUESTIONS & COMMENTS: If you have any questions or comments, please feel free to contact us via email at firstname.lastname@example.org. Or you may call us toll free at 1-866-317-6430
What about closeout items? Sales of closeout items are FINAL. No returns or exchanges will be permitted.
OTHER FREQUENTLY ASKED QUESTIONS
Which Credit Cards do you accept? We currently accept Visa, Mastercard & Discover cards.
Can I place an order over the phone? While we will accept an order over the phone, the fastest most secure and efficient method is through the website.
Can I make changes to my order? In order to receive products in the shortest time possible, we process orders as soon as they are received. Contact us as soon as possible with any changes and we will do our best to accommodate the change whenever possible.
What if an item is not available? We make every effort to keep adequate stock of items listed on our site, but sometimes we sell out of certain products or sizes. If we are out of stock on an item that you have ordered, we will notify you. Any changes will be reflected in your order total as well as your shipping confirmation.
How is my order shipped? All orders are shipped via FedEx. NOTE THAT WE CANNOT SHIP TO A P.O. BOX. You will receive an order confirmation email once your order has been transmitted. A shipping confirmation email will be sent once your order has been shipped and will include the tracking number for your package. We make every effort to ship within 7-10 business days.
Where do you ship? We ship within the Continental U.S. only.
Do you use promo codes? We periodically send out promo codes to customers on our email list and to those on facebook.
Giftcards? YES! You may purchase an electronic gift card on our site through PayPal.
Can I request a catalog? We do not publish consumer catalogs.
Where can I find Farm Boy/Farm Girl? We currently have a store at the Mall of America in Minnesota. Our merchandise can also be purchased online and in stores throughout the U.S. and Canada. Check the location tab on our website to find a retailer near you.
How can I model for Farm Boy/Farm Girl? We are always looking for new faces, and we only use real farm boys and girls. Email us at
email@example.com and include a photo, contact information and share a little about your farming life or experience. We maintain a model file and source it to produce our catalogs twice a year.
How can I apply for a job? Email your resume to firstname.lastname@example.org and we will keep it on file for openings in the future. No phone calls please.
Customer Service contact information? For all web inquiries contact: 1-866-317-6430